Top 10 Service Basics

The art of food service is not simply bringing food or beverage and delivering it to the table. It is doing it with style, personality, knowledge, and skill. This …

 

SCORES GOING DOWN?

Are your restaurant scores declining? Revenues are going down, customer service feedback is going in the wrong direction, expenses are going up – and your boss is asking a …

 

SERVICING THE NIGHTMARE!

Are we on the same page with our sales team? “They sell the dream; we have to service the nightmare?”  I hear this over and over from operating teams …