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A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
— Mahatma Gandhi
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F&B Service Staff

Service training topics: Service Basics, Advanced Dinner Service, Steps of Service, Craft Cocktail Culture, Customer Service [Part I, II or Advanced, Bar Service, Culinary Skills [several levels] Wine Skills 101

Leadership Training

Any training sessions are incomplete without a plan to ensure that they are followed up on, and actually carried out. Our leadership training focuses on this. How do we engage teams and create the culture of quality, and service-centered hospitality? We will teach your managers and supervisors what to look for, how to approach their day, so that they have time to bypass the "daily whirlwind" that can be hospitality business, and spend quality time focusing on observing and coaching the team. We want to get to the point where they will get it, just do it,  and be proud of the culture, and of the establishment in which they work. 

Library of Topics

Our library of topics include: Fundamentals of Purchasing  |  Manager Training  |  Leading a team to Greatness  |  Improve your On-Floor Presence & Manager Effectiveness  |  Social Media Engagement  |  Profit Improvement  |  Culinary Safety  |  Health Department Pre-Check  |   Leadership Development &  Accountability  |  Hire the Right Team  |  How to Engage Your Team  | Driving Profit  |  Creating a Vision

We have a full library of topics, but please feel free to ask for any additional needs. Additional topics can easily be added using our template. Template will be branded to your company and left for you continued use.